Skip to content

Support

Contacting support

Getting an answer on the first reply instead of the fifth.

Articles

Check whether the problem is only yours

Telling a platform incident apart from a local fault.

What to include in a support request

The fields that turn a reply into a fix.

How requests are prioritised, and what never to send

What sets the order, and the one rule with no exceptions.

Other areas

Getting startedQR code typesDynamic codes and redirectsDesign and scanabilityPrinting and exportScan analyticsFeedback and reviewsWorkspace and teamTemplates, brand kit and assetsBulk generation and CSVPublic APIWebhooks and integrationsMobile apps and Chrome extension

Still stuck?

Send the platform, the steps, the result you expected and the exact error. One complete message is answered faster than five short ones.

Never send a password, access token, API secret or private QR payload — not in the message, not in a screenshot, not in an attached log.

Write to support