MOSAQO SUPPORT
Let’s get your QR workflow working
Tell us the platform, steps, expected result and exact error message. Never send a password, access token, API secret or private QR content.
QUICK OVERVIEW
What this changes in practice
01
What to include in a support request
Mention web, iOS, Android or Chrome extension; add browser or OS version, expected behaviour and reproduction steps. For scan issues, include print size, material and device model.
- Platform and version
- Reproduction steps
- A safe screenshot without secrets
FAQ
Frequently asked questions
Can I change a QR code destination after printing?
Yes, when the QR code uses dynamic mode. The printed matrix points to a Mosaqo short address, while the final destination can be updated in your workspace.
What is the difference between a static and dynamic QR code?
A static QR code stores its payload directly in the matrix and cannot be edited. A dynamic code uses a managed redirect, which enables destination updates and scan analytics.
Which export formats does Mosaqo support?
Mosaqo exports PNG for digital placements and SVG or PDF for scalable, print-ready artwork.
How much does Mosaqo cost?
All current capabilities are free and have no plan quotas during the first release. Any future pricing changes will be published clearly on the pricing page.
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